10 things managers must watch in 2011, Apple shares drop as Steve Jobs takes medical leave, New privacy problems for Facebook, Business partner tips

home | contact us | advertise Dear SmartCompany reader, Today on SmartCompany we look at the fallout from news Apple chief Steve Jobs is on sick leave again. In Entrepreneur Watch, James Thomson argues Apple must to a better job of detailing its longer-term succession plan. We also look at what you can learn from the Australian retailers with the most satisfied customers, and we examine fresh privacy problems for Facebook. For all this and more, head to our home page. News Apple share plummet as Steve Jobs takes another medical leave of absence Facebook users warned to remove phone numbers, addresses from profiles after social network gives more freedom to third-party apps What you can learn from the companies on top of the customer satisfaction ratings Ratings agencies predict mortgage shock for Queensland home owners as floods continue in Victoria NBN Co. awards over $1.6 billion in contracts in boost for local manufacturing sector Former Swiss bank executive hands names of alleged tax evaders to Wikileaks Webjet signs global expansion deal, 85% of Queensland coal mines still shut: Economy roundup How the culture clash between contractors and managers stifles innovation: Phillips Top Story 10 things managers must watch in 2011 Businesses should brace themselves for a very different world in 2011. Here's what to look out for in the year ahead. Top Story No holiday for tourism operators Intense competition in the global tourism sector means more tough times are ahead for Australian operators. Aunty B How do I get my staff excited about growth? Most staff by nature are happy to come to work and maintain the status quo. And why not? It is hard work just to keep sales where they are. Trends Android tipped to triple market share in 2011 iPad 2 tipped to feature high-resolution screen, SD slot Groupon to partner with Tencent People problems Eve Ash Showing empathy as a manager An employee's poor performance or lack of application to work is often put down to laziness. But there could be a deeper issue at play. Brand Matters Michel Hogan Do you "like" me now? It’s never okay to use a disaster as a marketing or sales opportunity. Why do so many businesses just get it wrong? Business Tech Talk Paul Wallbank Business partner secrets Facebook's ongoing legal problems show why choosing your business partner is like getting married. Entrepreneur Watch James Thomson Apple’s succession challenge After the initial panic caused by Steve Jobs' illness, Apple must show it can prosper without him. Coming Up Tristan White from The Physio Co. explains his obsession with culture. Best wishes, Amanda Gome Founder / Publisher SmartCompany.com.au Why does it take a terrible event like the floods for us to be more human, to show the empathy and leadership that we are all capable of? Perhaps it is timely to remind ourselves that there are many hardships and disasters that are experienced on more personal levels. It may be time to reconsider your assessment of an employee's recent poor performance or lack of application to work. There is often an assumption made that the employee has simply chosen not to work as hard. A true leader looks a little deeper. Eve Ash Click here for more. FOLLOW US OUR PARTNERS UPCOMING EVENTS

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