I always ask people, who comes first, the employee or the customer? And 95% of people say the customer comes first.
I say absolutely wrong, the person that should come first is the employee. Because if your employee is happy, they will treat the customer right. If you don't treat your employees well and you don't look after them, how do you expect them to look after your customers? And that's why I say put your people first, sales and profits will follow. That's my strategy.
Abraham Hatoum, LookSmart Alternations
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